It is on Regent Street so it is extremely busy. H...

It is on Regent Street so it is extremely busy. However that being said it's a fairly expensive range of products, not the highest in the world but certainly not for everyone and for that price tag you expect a certain level of service. It felt difficult to actually get anyone's attention, the staff seemed generally disinterested and busy with either each other or other customers who were more eager to buy immediately rather than me, who more so wanted to take time and have a more personal experience as I've heard Hackett offer.

I did not feel too welcome and in fact felt like I was being looked down on and did not belong in the store if I wasn't buying something.

Instead I travelled to the Covent Garden store, where it was much quieter and the service I received there thankfully restored my faith in this company, however I shan't be returning to this store.

Hackett as a company/brand isn't the problem here, it's mainly just how busy the store is. Perhaps if you visit when it's quieter or if you get a helpful sales person it's a nicer experience.

It receives two stars primarily just for the selection of choice, but I think ordering in and collecting from a quieter store is the way to go.