Scam artists!!!! We returned a $400 phone and they...

Scam artists!!!! We returned a $400 phone and they refused to refund us because they claim there are "oil stains" on the cardboard box it was sent in!!!! Avoid at all costs!

Just wanted to add to this since the owner of the company decided to respond two years later. We had to open a case with Amazon in order to get a refund, TWAcomm did not VOLUNTARILY refund anything. Believe me, we understand the need to charge a restocking fee, but refusing to refund a penny of a $400 purchase because of "oil stains" on a box 100% fits the definition of "unmoral," as you put it (the word you meant to use is "immoral"). In spite of all the trouble your company put us through, we did not get a full refund, as you claim. We were assessed a restocking fee, which we did not contest as we thought it was a fair arrangement. However, and I can't stress this enough, this was done by Amazon, not by your company.

I'd also like to point out that the owner came to us about a year ago (over a year after the incident) with a story that the original owner of the business, his father, was actually to blame for the situation and that he had since passed away. The owner asked us if we'd consider revising our negative review basically because he was asking nicely. There was no admission of guilt, no offer of compensation, and NO APOLOGY. After reading the response to this review, we maintain our original position: DON'T BUY ANYTHING FROM THIS DISHONEST COMPANY.