Tracy Canchola

Review of Complete Home Concepts

I purchased shower doors from this company 7 years...

I purchased shower doors from this company 7 years ago and had very good results. NOT so much this time. I am writing this review for several reasons, one your sales staff Kenny G. needs to do his homework on the product that he is selling. He told us more than once that the installer could field measure for our shower pan without the old shower being demoed. When the installer did come out to field measure the he was surprised that the shower was not demoed. I explained to him that Kenny the salesman said it was not necessary. Well this causes more work and effort for the installer. The very nice installer, Adan told me that he can cut it in the field so it will fit properly. SO, the salesman does not know what the installer does or how it is done. Having known this we would have had the demo done prior to the field measuring. When we asked Kenny if the installation included attaching the drain pipe, Kenny did not know that answer and to this day has still not called me with the answer?? Sure glad Adan (installer) could answer me when I asked him. In trying to schedule the field measuring my phone number prefix was transposed by the salesman, fortunately I was calling daily and this error was discovered so I was able to get the appointment set. My suggestion to you is have patience if you are purchasing from this salesman/company. The only reason they are getting two stars is, one for Adan (installer) and one is for the nice lady Delilah (not sure if this is right, but close) that I scheduled the installation appointment through.