JP cdcollection

Review of Kuni Lexus

I purchased tires from your dealership and was tol...

I purchased tires from your dealership and was told future rotations would be included. When I came in today I was told that was not the case and I would have to pay unless I had the paperwork. I distinctly remember having that conversation, but now being told that I was not told that which is frustrating as I would have purchased them elsewhere. So, just wanted to let your dealership know and I'll never be coming back or go to any Kuni dealership and letting other people know about my experience with your dealership. Also, as I got online to send this I noticed there's currently a discount for service over $100. Would have been good customer service to say we have this coupon which will wash out the tire rotation, but obviously not looking out for your customers. Finally, tried to post a review on their site, but they won't process the review if it's one star which is pretty funny. Should have read the reviews below, seems like this dealership is constantly failing.