Rich Ruesch Review of Prestman Auto
This is our second car that we bought from Prestma...
This is our second car that we bought from Prestman the first one being from the owner. The first car buying experience was great so we were expecting the same the second time around.
It is hard because I would say a five star with Alec but with the financing mgr and the salesman that jumped in and misguided us so i would maybe give a 0.5!!! because one of the salesmen jumped in in the middle of the deal and ruined our experience!!! We had been working with Alec who was great very knowledgeable and helpful. We had been working with him for about a week. We had decided on a car and went in to pick it up we were waiting for Alec to finish up with someone when another salesman came over and he said that he could take care of us, that they were all on the same team and he could work the same deal as Alec could we told him we would rather wait for Alec and he still pushed the issue!
we informed him that this was our second purchase and that we were told that there would be a returning customer discount and he told us to talk to the financing mgr he told us that any deals that needed to be made would have to be with the financing mgr... which is a different story then what he had originally told us! I HATE DECEITFUL car sales men!! Which is one of the reasons I liked Prestman Auto because they were honest and STRAIGHT UP!! however this situation was not. The sales man and the financing mgr were rude! We were told there would be no discount! We were told that there would be no warranty unless we paid for it! Our last car warranty was given to us! I thought we were getting the 100,000 mike warrant however after the fact is was only a 50,000 mi warranty.they did give us a small break in price on the later. When we asked for our second set of keys to the car we were told only one! NOT HAPPY! We left with a horrible feeling i called and talked to Alec about the situation and he had no idea what had happened!! They did not even tell him we were upset!!! He then tried to smooth things over with us and take time to help us and try to make us more comfortable! he advised that he would get the dash board burn taken care of (it was missed in repairs) and do what he could to help us! We also noticed that on the back bumper above the muffler that the car was all scraped up!!! Needless to say that that we have mixed feeling about this deal! Again this review is for the second sales man and the financing mgr!!!! NOT ALEC! There will be another review for Alec!
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