I booked this hotel online and the photos looked g...

I booked this hotel online and the photos looked great! Got to New York, walked into the Lobby, it's still looked good. Got into the elevator, doors opened and that's where the nightmare began. As soon as the doors opened I was disheartened. The walls were extremely dirty, carpets stained and ripped, paint coming of the walls, and the smell was horrible. I went downstairs to complain and was given a full refund but I did have to fight for it. Counter staff became very rude when I asked for refund. While I was trying to get my refund, 2 other groups of people were having the exact same issue and were wanting refunds.
I paid an extra $100 and went across the road to the Sheraton. The only good part of this hotel was the door staff.