Not recommend here at all!!!!!!!!!!!!!!!!!!!!!!!!!...

Not recommend here at all!!!!!!!!!!!!!!!!!!!!!!!!!! All customers before you go Jobe jones please read below !!!!!!!!!!!!!!!!!!!!!!! !!!Totally disappointed!!!!!!

1. Bad attitude receptionist (a girl , Asian look, short hair on shoulder and not sure her name as We were very hungry, Did not want to waste more time as they made a mistake for my booking that I called two weeks ago )at 14/02/2019, her face let me feel: just go next door Kobe, I said no seats available. here is busy , just leave. And give us an unhappy face (She told me manager and shop owner are there not here)

2. I spent two hours searching the website two weeks before Valentine's Day. And called few restaurants which are al crazy fully booked for 7pm . So I had to Call Kobe jones(not my first choice as the review here is not that good) and spoke very clearly that I wanna make a booking for two eat teppanyaki at the rocks(I was looking at teppanyaki the rocks webpage at the same time while made the phone call) And a guy picked up the phone and said Valentine's Day all same price for teppanyaki which is $125 per person plus champagne and chocolate. He asked me firstly can 6.30pm? I said the earliest we could is 7pm(as we finish work late) he said ok. And yesterday we went there , the unhappy face receptionist told me no seats available, I said I had confirmation message, she said not here next door. I said next door is teppanyaki? She said no, its meals. I said I made booking for teppanyaki not meals . She said just go next door impatiently. What is that mean by just go next door !?!?!?!? You made a mistake and waste my time , and kind destroy our Valentine's Day and now told me just go away ?!?!?!?!?!?!? At the end , we were quite hungry , so we left and went to other restaurants and had to wait longggggg time to finally eat our dinner as everywhere was busy we did not make booking (of course cus we made booking already here). So I feel the customer service is very bad and booking staff is not good as well. No matter how busy which is totally an excuse because I made booking two weeks ago not at the day, right ?! I made booking two weeks ago and you said you are 365d 24/7 busy ?!?! I really Donnot think so. So overall , not recommended at all. I really hope they better stopped and do not happen to other customers as nobody know how important this Valentine's Day is for us this year. And the dinner time was totally ruined!!!!!!!!!!!!!!!'

3. I was wondering they personally changed my booking , as teppanyaki need people seat together around one big table and the chef cooked for one big table. The guy picked my phone asked Me can 6.30pm? I told him have to 7pm. So he agreed booking for 2 at 7pm. But today , I am thinking it is quite probably that most people coming 6.30? while we were 7pm which means other people have to wait. I remember clearly that the guy in the phone asked me how many people we are if 7pm. I said 2. So I am really concerning that they personally changed my booking from teppanyaki to normal meals . Because of the time.

So Rubbish, and I did even not hear a sorry for the mistake they made to out dinner booking for our Valentine's Day !!!!!!!!!!