first of all i cancelled my insurance in february ...

first of all i cancelled my insurance in february i had paid using my dads account with him authorizing it the first two months then when i cancelled in feb i heard nothing else besides a letter showing my insurance would be up on a certain date....well here it is july 31st my dad went to his bank which mind u he is on a fixed income and foumd out they been holding money out since feb and not just the same price every month different prices every month then he has been having to pay an overdraft fee every mont...my dad has not authorized a payment since jan and i call today to tell them about it and that my dad wants a refund and i was suppose to get a call back twice but did i???? nope the second time i called the lady was so rude i finally told her i dont want to deal with her id rather talk to the lady i did before and guess what she hung up on me