Monique Sudirgo

Review of Animal Internal Medicine and S...

I'm really frustrated with the experience they hav...

I'm really frustrated with the experience they have provided. First, they are extremely expensive and have a huge mark up for emergency room services which is understandable but they move with 0 urgency. I came in for an emergency room visit on Thursday night and had 2 panels done for my dog. Come Monday I have heard nothing from them, I call them and they tell me one of the panels still hadn't been completed but the other was finished but no one called to give me the results. She said she would try to get a vet to speak with me and never heard back again. I have to call again the following day on Tuesday because they still didn't bother reaching out to me over the phone or even a simple email telling me the results of the completed panels.

I would never come back to this hospital again if possible.