I called Axiom to get some help with ants in the k...

I called Axiom to get some help with ants in the kitchen. As with all of the pest control companies I have ever used, you have to agree to repeated services over time. OK. I don't like that, but it seems to be industry standard. I asked them to treat for the ants, but not to broadcast their granules around my house. I wasn't having a problem with insects other than ants and I don't believe in spreading a bunch of chemicals around and killing every insect within 3 feet of my house, when I was only having a problem with ants that were likely living inside the walls. When I signed the contract, I also signed up for mole treatments--hoping to have one less thing to worry about. They were supposed to bait all active tunnels once a week for 4 weeks for a total cost of $200. I showed the technician where the most recent mole activity was and told him the tunnels had only been there 36-48 hours. He still only stomped down the tunnels and didn't put out any bait telling me that he needed to know where the freshest activity was when he would bait next week. Then, no one came back the next week. At this point 1/3 of my front yard has been chewed to shreds. I called and the receptionist said they hadn't actually added the repeat visits to the schedule. She added the remaining "mole visits" to the schedule, one each week for the next 3 weeks. A technician came the first week and baited four tunnels. No one came for the next 2 weeks. I called again asking for my money back and they took my name and number and promised to have a manager call me. Nothing. Then, they came out to my house yesterday to do the regular contract service (for ants) and spread the granules that I didn't want around my house and they still didn't bait for moles. It didn't matter though, because by this point I had already put out mole bait myself.

If you want only their standard routine service, this company is probably fine--I'm not seeing any ants in the kitchen anymore. But they do not seem to be able to accommodate special requests, and they certainly don't have a system in place to provide weekly mole treatments. FYI, you can buy Tomcat mole bait (a box of 10 baited gummy worms similar to what Axiom uses) for $18 on Amazon. Don't buy Axiom's mole service.

Update: I was able to speak to a manager today and she did agree to credit me $125 of the $200 for the mole treatment. I bumped the review up to 3 stars from 2 stars.