Cengizhan Atlihan

Review of Du - Emirates Integrated Telec...

Du has horrible customer service! After I was sold...

Du has horrible customer service! After I was sold a service that does not work, I had to make three calls without a solution, then went to this customer service to follow up and they told me they are not technical people so all they can do is to raise another trouble ticket. When I asked to speak to a manager the rep first joked around for 5 mins with his friends then disappeared for another 5 just to come back and tell me his manager is busy and there would not be anything else the manager would do other than raise a ticket anyway. I finally convinced the all knowing expert service rep to check the status of my previous tickets for the second time, he said they were all closed already. I pushed him to look and find if any closure notes were taken and finally he said the last note said the service was actually not available in my building!!! I would change DU in a heartbeat if I could but of course I cannot as it is the only service provider in my building... In another country, in another life maybe...