Laura Kibler

Review of Crown Honda of Southpoint

I have been a customer for a long time. Since 2015...

I have been a customer for a long time. Since 2015 I have purchased 2 Pilots and an odyssey. Service was the reason we loved Crown. Not anymore!! I have caught them saying my oil was changed and it wasn t, tires not getting rotated. So check before and after to make sure they do it. Also I scheduled an appointment 3 days ahead for oils change tire rotation, get there to find out from 2:30 they may get to it by 5:00. Last 3 + appointments have been like this. And one time after waiting several hours find out they didn t really do anything. This dealership has gone downhill considerably, not sure if it is employee s or management. So beware.