Jim Caliva

Review of ModBargains.com

Purchased a CF front splitter for the 2012 BMW thi...

Purchased a CF front splitter for the 2012 BMW this summer. I went through one of the most highly rated BMW repair/mod shops in the PacNW. It was an atrocious fitting piece. Called ModB numerous times and cs was terrible at getting back to me or to the shop with our concern. This BMW shop deals with suppliers all across the country and told me that this experience is the worse they've seen in terms of customer service and quality parts. We didn't want a refund, just another part to see if they were all as poor fitting as the one we got...maybe our splitter was just a poorly constructed piece of carbon fiber. We wanted to work with them, they were non-communicative and when they did respond, very unhelpful. Alan Wei, the apparent GM, was close to useless. Pics were sent of the poor fitting splitter and that seemed acceptable to Alan...It's way off the mark when it comes to fit that's even close to body flush for there's a gap close to 1/4" in numerous places. Looks terrible and is coming off. Bad move, Alan. He not only lost my business, this shop's business but also the local club's business. The sad part about it is that this was not that expensive of a part...If they can't do cs right on a part like this, I wouldn't trust them with anything close to expensive. Terrible customer service, poor fitting pieces that these people actually blame on the manufacturer that they buy from and then sell these pieces on to us and horrific follow up.
Stay away...there are a lot of BMW suppliers out there. Go to them, these guys don;t deserve your business or time. Shoddy all the way around.