Brett Morin

Review of Atmosera

We worked with these guys to help 'manage' our inf...

We worked with these guys to help 'manage' our infrastructure and man are they bad. First off they need a ticket to do anything. Then if you file a ticket it may or may not get done. If you ask for a status they may not be up for doing it. And I'm not talking about something like please build a server for me and have it ready by end of day. More like: "Can you please press this button here for me in exact directions since you have made some bureaucratic policy up that I cannot get to my own code to alter." It's like if you watched Hitchhiker's Guide to the Galaxy and the Vogon made a company up to follow schemes that only made sense to them and served no practical purpose ever.

We've had code releases where they were told ahead of time it's coming. Day of it's coming. Hour before it's coming. Then time to switch, hit a button, oops rocket science, forty minute delay. Changed our code base to show date times in UI so we could ensure they really swapped things when they did not. I have heard countless stories and seen texts happening on release nights where things got stopped for hours because they could not swap a slot (hitting a button on their end).