Call ahead and ask if there will be a function or ...

Call ahead and ask if there will be a function or band in lounge and plan your dinner hours before their music starts and ruins your dinner. Fabulous view from dim lit dining room, food in lounge and dining room is delicious, the dining ambiance and menu is as good as the view. Perfect for romantic setting or casual celebrations, wait staff could use some classes. Unfortunately the little time I had in the pool area was ruined by people on their cell phones, there is a sign posted and no enforcement! Its so hot in Scottsdale we had to swim and hike early in the morning so we could not return to the pool. Our room was very nice. Room service doesnt knock, toiletries were not restocked everyday even so; the room was worth every penny. Valet driver told us the upper parking lot was only for valet parking, we couldn't use it because we needed the keys to our vehicle, he made us park in a lot far away, what an inconvenience, then we found out it was NOT true. How can you trust a valet after that? Some salon services can be had for 70 percent off thru groupon, what does that say for salon, overpriced and slow? Public restroom were littered and attendant didn't speak any english. Garbage was hauled thru the lobby and dining area during dinner. Dining room waiter was loud, obnoxious and had not memorized menu. The room, pool, food, tennis court (to hot out now), hiking trails, gym, showers, spa, salon, cleanliness all 5 star. It was the unenforced inconsistency of service I was disappointed in. I think they should hire 5 star caliber employees if they want five stars and pay them accordingly. I would stay there again if all there reviews improve. I like the quiet serenity of sanctuary and it was beyond horrible the night of our anniversary in the dining room. That DJ in the lounge blasting house music so loud my water rippled was completely uncalled for. No one at the resort stepped up to tell him he had to turn it down or even shut the door. Where was management? They were having a wild bartending contest in the lounge and it seemed like they had all their coworkers from town there cheering them on. Surely they can find a better way to bring money in during the slow season. It was anything but sanctuary and ruined our late romantic anniversary dinner. So we finished quickly and celebrated in our lovely room. I hope this reaches the right people who own and run the resort, it's a diamond in the mountain and I would like to return. It's a shame these small things happened but the music was unforgivable.