Hard to say if our room selection was due to using...

Hard to say if our room selection was due to using points but it was very small and overlooking the parking lot (versus the lake). As a Platinum Elite, thought we might still get a better room selection. While they have switched to bamboo flooring, it was not very well swept. They are renovating their front drive area so you had to use a small side entrance was a bit chaotic and confusing. The check in staff seemed impatient and not overly friendly. Just need to pick up their service ice level especially when your guests are inconvenienced with remodeling.