Keith Edwards

Review of Keith Collins Company, LLC

I joined a HOA managed by this company in July of ...

I joined a HOA managed by this company in July of 2018. They sent me a letter notifying me the HOA fee was $253. That month, I paid two payments for a total of $506 to be a month ahead. I continued to pay a month ahead through the end of 2018. In December 2018, I received a notice saying they were going up to $265. I made an adjustment, and began paying more on my January bill. I did however make an honest mistake and pay $263 instead of $265 for that specific bill, because I remembered them going up, just remembered it as $10 instead of $12. Three days ago, I get a letter saying I'm default on my bill because it's been $265 this entire time, and although I was attempting to be a month ahead, I was $12 short with each payment.

I called about this, because I have my original letter stating the fees were $253. I received a letter in November about a new website and a new way to pay, but no notice about fees going up until December, and that was for 2019. When I called, they suggested I email a lady named Emily. When I emailed, they suggested I call a different lady in accounts receivable. When I called her, she suggested I call Emily again. After getting Emily back on the phone, I was told they mailed out notices in June that the fees were going up, and it wasn't their fault if I didn't get it. It apparently also wasn't their fault that the original letter I got, which came after they allegedly sent out this notice, shows that the fees were $253.

They treated me with disdain and a complete lack of empathy. It seems outrageous that I would willingly short each bill by $12 while paying my bills a month in advance, but the fine people at Keith Collins Company didn't care at all.