William Nyhan

Review of Tennis Pro Shop Fountainebleau...

Beautiful hotel on the beach many pools

Beautiful hotel on the beach many pools
My complaint is with front desk operations billing and costs...which probably isn't an issue for most...biggest complaints are I called front desk twice before arriving only to get voice mail and no one ever called back...after checking in I had a question on what they charged to my cc...took 4 calls ..one to another dept that was closed..another to voice mail...ridiculous ...biggest billing complaint is they charged me $600 for 4 days of incidentals and when checking out desk said it takes 3 to 5 days to be refunded on cc...that is absolutely ridiculous....as one expects everything from a coke and up is way too expensive...i expect it to be more but marking up items 1000% is insulting
However besides that it's nice...