The service department messed up my appointment. I...

The service department messed up my appointment. I called to make appointment for 4/2/16 12PM, then called in again the morning of to confirm. It was for wheel alignment and airbag recall. The girl confirmed that they'd have the parts in and can get the car done by the end of the day.

Came to the service at 11:30 and waited for an hour before anyone/service advisor help us just to find out she couldn't find my 12PM appointment! And they haven't even ordered the parts. I basically waited an hour for nothing and the appointment was useless!

This will be the first and last time coming to service my parents car at this dealer.