Their customer support is very poor. After going ...

Their customer support is very poor. After going through a lengthy automated system a trouble report is made, but the problem doesn't get fixed. Speaking to a real person is almost impossible, I have waited on hold for more than an hour before giving up, which seems to be the core of their strategy.

Phone service has been for almost a day, and nothing has been done. It is not a wire problem, because I have internet over the same line and that still works. Apparently, somewhere in their central office someone has screwed up the phone configuration and they are either too lazy or too inept to correct it. They have advertised their land-line phone service as being "always on". That may have been true once, but no longer.