Zachary Johnson

Review of driversselect

I worked with a guy who was insistent on me purcha...

I worked with a guy who was insistent on me purchasing gap insurance. I told him no a number of times until I got upset with him after the 7th time of him asking. After looking at my car, I noticed the seatbelt wasn t working correctly, and the valet key was missing. The guy was rude during the process of me insisting that the basic safety device (seatbelt) was inspected before I purchase it. The manager also agreed to replacing the valet key with the car. During the closing process of the paperwork, the manager signed a document stating they will provide this key. A month later I have not received it. I called the customer care number 2 weeks ago. They stated that they would return a phone call within 24 hours. The following week I have not heard anything from them, so I contacted sales who stated they would replace the key. A man transferred me to a managers voicemail. I left a message and have not received a call back. I called the care center again (now 2 weeks later of me originally contacting them). No returned phone call. I noticed on here, that the person answering dissatisfied customers directed them to email the care canter. So I did that a couple days ago still no response.

My experience has been similar to others. Once this place sells a car, you mean nothing to them. The care center is a joke, and the person answering these reviews is trying to make the company look good.

At first when I met the sales person who hounded me about the gap insurance, I assumed it was a bad apple in what appeared to be a solid, trustworthy company. It turns out, this company is not that great in customer service in general. They promise things and do not follow through. Once you re finished with the car transaction, you mean nothing to them.

Update:
I received a call from this company a day after posting this review. I appreciate them following through with what they promised. They wanted me to pay for the key upfront and they would reimburse me. Based off of other people s experience, I did not feel comfortable doing this. I told them to organize it with the local dealership - which should have been the 1st thing they suggested. Like other people on here, and on their better buisness bureau page, people have to be persistent and create a big deal out of the situation to get what they promised. It s sad it had to get to the point of leaving a bad review to get attention.