Rick Roth

Review of Tennessee Foundation Services

When they say Deposits are NON-refundable - they m...

When they say Deposits are NON-refundable - they mean it. I had a problem with a settling front porch (and basement slab) which caused the overhanging roof to sag and that caused considerable cracks in the exterior brick walls which was letting in water, amongst other things. I had never encountered this in a house before and it was very concerning. In a hurry, I contacted TFS for help. They came to my home a couple of times because after they surveyed the situation once other cracks appeared. Then I was REALLY concerned. On the upside, they were friendly, helpful and on time. After much discussion with them and considering their recommendations, a job costing $50,000 was agreed too. I paid the deposit and scheduled the work. They told me the deposit was not refundable but I paid anyway, my big mistake! Immediately after this I had considerable financial problems and asked for a refund. They politely said No. I began scrambling for money and scaling back the scope of the job. This took quite a bit of time and I asked for a refund again and again told No.

I found out that not everyone in this line of work charges a deposit and especially a NON-refundale one. TFS never lied to me but were also never willing to save a customer by refunding my deposit when I needed the help. They were also quite willing to feed off my fear by recommending unnecessary work. Ultimately, I had another company do the work. It was my fault and my mistake I paid the deposit in a hurry before checking other companies, don't make it yours.