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The only possible excuse for their dismal performa...

The only possible excuse for their dismal performance is that they are badly underfunded for the activities they are required to do. However their performance suggests that their ambition to pay their workers peanuts is attracting the predicted standard of employees.

For example the Council fails to respond to communications from people living in the borough. Frequetly supposed 7 working days response time seems to stretch to over one calendar month and still there is no reply. Other issues involve telephone messages promising to ring back and answer customer comments, queries or complainants are like piecrust, made only to be broken. Their Website fails to work as specified ... full of errors and web forms that freeze losing customer inputs ... others like instructions to read this FAQ with no link to the FAQ despite it being in a list of FAQs to read before proceeding ... their inability to do jobs properly is amazing. They set workers unreachable targets and then fail to get them to actually do what they are supposed to do. Unless one complains repeatedly services are not delivered as specified, as the council the quid pro quo for unrealistic work loads is a failure of supervision which results in poor quality or working in a slipshod manner to complete their task in the allotted time by an underpaid and overworked workforce, most of whom try to keep a 'show on the road'.

I suspect that many competent employees have left, begged for redundancy or taken to drink. Managerial incompetence has become the norm as people take on responsibilities for areas in which they have little or no experience, knowledge or competence.

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