Right off, Emily and Travis have both been fantast...

Right off, Emily and Travis have both been fantastic. Even before placing my order, they went above and beyond to answer questions about parts, operating frequencies, speeds, anything I had a question about, they helped answer.

I will hopefully have my new machine this weekend. The reason one star had been taken off is due to repeated problems with aesthetic customization - hydro dipping and a custom wrap. They hydro dip machine, I was told, has broke and won't be fixed until the end of December 2016. That left the wrap, of which more problems occurred with paper and delivery trucks which would have resulted in another week of waiting after it had already been four. However, I can understand technical difficulties, and with the Holiday season, I have no doubt that they have tried to do their best. Despite these problems and my mounting frustration, they have also been extremely accommodating, very patient and continuously polite while trying to get me the best machine possible. For that, I thank them.