Diane Thompson

Review of Kuni Lexus

Kuni has effective "pandemic" service procedures i...

Kuni has effective "pandemic" service procedures in place now. I visited in April and employees were not wearing masks while I WAS wearing a mask. The coffee/snack service is now closed compared to April, regrettably, but logically! No paper passed between us. I had a loaner vehicle, which was also handled with NO TOUCH. The service itself was handled without flaw, as usual, but it did take approx. EIGHT hours versus the previous 1.5 hours it would have taken pre-pandemic. My car was returned clean AND sanitized! Service employees handle a TON of customers every day and never lose their cool. True professionals and best service anywhere!