14 Feb 2020

14 Feb 2020
10:08PM - 10:28PM
I had to try very hard to call the hotel.
I had made more than 10 calls.
The male receptionist used pilote words but very rude expression.
His name is Nitus. (I am not sure about the spelling and not sure whether he told me his real name or not) He asked me to wait on the phone for very long and suddenly ended the call. I had to call again and he did the same thing again.
I called back many times but he didn't pick up my phone. A few seconds later, I use different number to call, he picked up immediately. (I have an evidence) I think this is very rude for 5 star Hotel or even for a little cafe'
I am 100% sure that I was very polite. I just needed some help from the receptionist about my booking.
I just hope that this will not happen to another guests. Honestly, I am disappointed.