What a shame. We thought we were dealing with a 5 ...

What a shame. We thought we were dealing with a 5 star hotel. A low-end club at most. On arrival, our transfer to the hotel was missing. We took the taxi. The reception is only to give you the keys and the guest desk does not like that we annoy them so they take you high. The rooms are of another age (lamps that fall, toilets that do not want to sit down, the electrical outlets out of the walls so be careful if you have young children.) The cleanliness of the rooms is deplorable. plastics in the corners of the room and they were still there when we left.Many times, the housekeeper did not come to do the interview and when we called the front desk, a housekeeper came 5 minutes to bring If you ask for a service (inflate a buoy, call a toll-free number), you will be asked to pay in. In fact, from what I understood, if you come in individual, you are nothing because they know that you will not come back while via a tour operator they will take a little more care of you because we must not anger their provider of customers. bring the kindness of the restaurant staff. They come for the most part from Kyrgyzstan. They make thousands of kilometers for seasonal work and are paid a pittance. Welcome to globalization.