For two days I have tried making a hotel reservati...

For two days I have tried making a hotel reservation for New Years Eve and have become very frustrated!!!!! I write this review in hopes that the way "Reservations" are handled currently are reviewed and that if the "One" person who can take reservations is OFF, that there is a back-up plan and someone else can handle and "make reservations" for those few days while they are gone.

Yesterday, I am told it is the Manager who I need to speak to and I am put into a voicemail and assured she always calls back. I waited all day today for a call, and nothing.
Today, I call back and I explained yesterdays conversation and the guy tells me that is correct. Only the "Manager" can make reservations, but she is off until Friday. No one told me that last night when I was leaving a message and expecting to get a call back today. I then asked, is this "manager" the only one in the entire place who can make reservations and he states "Yes" for special events like this. OK, maybe it is just me, but that sounds foolish to turn away business. When people call to make reservations, they don't want to wait for phone calls back, they want someone on the phone at that moment to handle their request.

So the guy on the phone today explains he can take my request and will have the manager call me on Friday. I am not looking to wait several more wasted days of not knowing if I have a hotel and confirmed reservation. However, reluctantly I start to give my information and state I would like a King size bed, to only be told that it can't be guaranteed. He said I will not know until the day I check in, if I get the bed size I am requesting. Then to only be told that is very common. (I must have been very lucky in my 40+ years of traveling to ALWAYS have received the size bed I requested, since the hotel staff explained this is very common.) I understand if at the time of making my reservations you tell me all King beds are taken, but to say I won't know until I check-in is wrong!

Feeling like I was just spinning my wheels now, I ended the conversation and said thank you to the gentleman and said I will take my money and business elsewhere. I was really looking forward to having a fun night out with the hubby for New Years and ringing it in at the Olympia Resort, but now I guess I will be making different plans!!!!!