Seth Gray

Review of Vacation

We have been renting from the Vacation Company for...

We have been renting from the Vacation Company for years and every year has been fantastic. The people there are always super nice and very helpful. This past vacation it was everything but great. We were coming in labor day weekend as we have for the last 8 years and were looking forward to our one vacation we get a year. We ended up booking a home the week before we left and were excited to be heading to our favorite place. Unfortunately Hurricane Dorian had other plans and ended up coming our way so we were able to spend just a day and a half out of our week at the house before we had to evacuate do to the mandatory evacuation order they declared. When we had booked their expert decided to not add the trip insurance to the total cost as she said she left it off since we were coming in a week, but we could add it if we wanted it. We figured since they deal with renting all the time and was not recommending it we decided to leave it off. We came to find out that was a big mistake as we came to find out we lost all the money we spent on the place. Even when you look at the contract regarding trip insurance it states it's through a different company and is not a guarantee. When we contacted the company to see if there was anything they could do, they stated there was nothing. We again tried to talking to them as we tried to find travel arrangements and they did offer the unused portion to go towards only the same house before the end of the year. They said they were going to do it this one time for guest as a courtesy. That would be great if the family had more time off which is not the case. During the conversations we dealt with a really nice lady and with one that was extremely rude as she seemed upset that she had to work on Labor Day. I completely agree that trip insurance would have been a good idea but if it's not guaranteed and if their experts aren't recommending it how is a customer to know any different or not to go with what is offered. I would have thought better business sense would be to offer a refund or to offer the unused portion for up to a year on any property as no money is lost. That shows the customer the company truly cares about it customers and not the money. The airlines and even Carnival Cruises were offer credits and refund to their customers even with out trip insurance.