My company adopted this insurance company and in l...

My company adopted this insurance company and in less than 6 months I am absolutely disgusted by it. I am essentially sent homework every time my son sees a doctor. They wont pay claims unless the member completes the to-do list they require. From day one there have been problems getting prescriptions paid and between my doctors office and I hounding them daily it still took them 3 weeks to clear a prior authorization on a medication I had been on for 2 years, causing me to get very sick. I have never disliked an insurance company so much! And to be quite frank, from a medical professional, they are not courteous at all on the phone. I am desperately hoping our company doesn't renew our insurance with them next year...