Melanie McMurphy

Review of Richmond Chrysler Dodge

I traded in my vehicle because I needed a vehicle ...

I traded in my vehicle because I needed a vehicle that would tow my quad and carry my kayak. I found the jeep renegade and fell in love with it. When I signed my agreement I requested roof rails and a sunroof for which I paid extra for. When my vehicle went in to have these extra items added, I was told it would be 3-4 days. 3 days later the manager called and asked me if I really wanted the sunroof, apparently he had been told that people had complained about the noise and didn't like it, I said yes I still wanted it and was surprised to hear that they hadn't even started it. I then found out that the sunroof cost to install was a lot more than I had paid, leading me to question if that was truly the reason the manager didn't want to have it installed. I got my vehicle back and sunroof is great. I was then told that they couldn't find roof rails for my car but the manager told me he was looking into it. A month later I called and was told that they told me they weren't available but they were 'willing' to give me back my money. I'm appalled at the service from the manager and find his integrity questionable and untrustworthy. Why wouldn't he have givin me back my money in the first place? I wouldn't recommend this dealer to anyone, in fact I would say to stay away, they're only interested in making the sale and not standing behind their own agreement.