I bought my Cadillac SRX through used car sales in...

I bought my Cadillac SRX through used car sales in July of 2013. They were unfriendly and rude and sold me a 2 Wheel drive car when I wanted a 4 Wheel drive car scamming me by saying they drive the same in the snow. They also didn't have my second key-FOB for my car and told me they'd mail it to me because it was "somewhere in the shop". They never mailed it. I called and called and had to come into the dealership to confront them. Finally talked to the Used Car Sales Manager who ordered a key-FOB for me. Then they called to say it was in, I drove in only for the blonde service adviser, Mary Atkinson, to tell me with a snotty attitude that I needed to make an appointment to program the key-FOB. Are you joking? Guess what Mary? When I was 18 and in college, I worked at the Lexus dealership doing your exact job, and I know for a FACT it takes 15 minutes to program a key-FOB. So just to pick up the stupid key-FOB took almost 4 months and about 5 separate visits to the dealership and to wait for almost 2 hours when it was finally done.

Now I come in again last week at 1p.m. which is plenty of time for them to do a diagnostic on my car, and again Mary has an attitude from the get go. After seeing my car was not under warranty, she immediately tells me before I get out of my car that they would not be able to even look at my car for weeks much less give me a loaner car. A mechanic came up with a clip board and said to Mary in front of me "is anything staying" meaning should I look at the car or not since I'm CLEARLY not busy. She says no of course because she doesn't want my business. She then berates me after I ask her about my discount since I'm a REAL General Motors employee, telling me that in "all her years of working at several dealerships no one has ever gotten that discount. It doesn't exist. Ok maybe it does it exist but no one uses it. Ok maybe only 3 people ever used it. Ok it's only up to $25 off anyway." and on and on and on. ARE YOU EFFING KIDDING ME??? I literally laughed in her face and left. I did not feel comfortable leaving my car there.

I called Suburban Cadillac in Troy and Tom in Service Department was nice and friendly and told me they would take me in a few days later and give me a loaner car.

Crestview Cadillac is a joke from the front of the house to the back. I literally have no idea how they stay in business since when I got back to work on Monday and told everyone how I was treated, 2 other people said they had similar treatment from Crestview employees.