bizarroVizion

Review of The Meritage Resort and Spa, N...

My sister had her wedding here a little over a wee...

My sister had her wedding here a little over a week ago. It was very beautiful, the food was amazing and the room i had was spacious and clean.however i was, and still am completely dumbfounded with the the lack of preparedness they had for this event as well as the willingness to rectify it. To have her wedding at this resort it was required that she uses one of their wedding planners to handle all the booking,scheduling and preparations . Thats to be expected.However if you plan on having a wedding here i strongly suggest that you either hire a 2nd wedding planner on your own or don't come here for your wedding.My sisters planner was Andrea and For the past year Andrea, my sister and her husband planned and prepared for their big day. From the moment we arrived there were problems. We were told check in was at 3:00pm and her rehearsal for the wedding was to be at 5:00pm followed by the rehearsal dinner where we were to meet in the lobby at 6:00pm and board the shuttle that would take us all to this Italian restaurant in town.Not to complicated right?Wong! When we got there rooms were not ready. My room was and a few of the brides maids rooms were but the bride and grooms room were not ready yet, along with the majority of the other wedding guests. People that had a room ready had different issues like they were only staying one night but booked for 3,or needed only one room but booked for 4 .Anyway, Not having much time before rehearsal and the rooms still not ready, my sister had to get ready in someone else s room while all the luggage and things for the wedding were dispersed into whatever rooms they had avail. getting the room situation sorted was a NIGHTMARE!! First They didn't have anyone with our names booked!!!WHAT!!?? They front desk said they didnt know why because the front desk doesn't handle the reservations it goes through some other company And Andrea handles all of that, well she wasn't answering or responding to ANY calls(had no problem cashing her check though) I decided to miss the rehearsal and try to sort out the room situation, at about 5pm i was told my sisters room as ready so i got the keys from them and started gathering all her things and putting them in her room. on my 3rd trip to the room i open the door and see someone else there looking quite confused at me and the the stuff in the room i had already brought in. IT WASN'T HER ROOM!!!!!! They gave me the keys to the wrong room and when i went back to the lobby, guess what Her room still wasn't ready!!!!!! I had to then take all the stuff back out and put in another holding room. Once the room disaster was sorted i had 10 minutes to get ready for the 6pm shuttle to the rehearsal dinner. I got there with 2 minutes to spare but it wouldn't have mattered because there was no shuttle!!!! We were told the last shuttle of they day left however long ago and they didn't show where anything was booked and guess who still wasn't answering any calls yep tAndrea The solution the guy at the desk gave us was.. "you can call a UBER"... ????!!!! I am at a loss for words at this point. We ended up calling and paying several UBER drivers to transport 50 people to and 50 people from the dinner because the wedding planner dropped the ball. In my opinion, this is SOOOO UNACCEPTABLE!And to put into perspective a bit this is just the first 4 hours of our 3 day stay . I have more equally frustrating things i could continue to say about our experience but google limits how much you can write and sure you get the point. As for Andrea she never showed up, not once the entire time we were there, she didn't call back that night either!!!!! I read the TEXT MESSAGE(yes a text message) she sent the next day but i don't have the room to even go there CONCLUSION:Beautiful resort, great food, DON'T have a wedding there and if you must stay away from Andrea!!