Leah Howell

Review of Kerry Toyota, KIA & Subaru

This was the first time both my husband and I had ...

This was the first time both my husband and I had bought a vehicle on our own. Well we feel taken advantage of and it has really brought the whole experience down. First of all buyers beware: they try to to sneak all kinds of things like the Silent Guard and Key Remote protection in and say that it's all a part of the deal when actually you're paying $500 for it!! And when I called the day after my purchase suddenly no one wants to talk to me, and I'm being transferred to this person, and this person. No one has answers and instead of just listening to me Steve Eldridge cuts me off by yelling over me that he's going to transfer me to his manager, Mark. So I get transferred alright, but to someone totally different in the finance dept.... But yesterday before we bought the car you were calling me RIGHT back! What a coincidence that now when I realize you all snuck all this crap in our contract now you won't call me back ans you refuse to talk to me! You must be terribly terribly busy on a Thursday at 10 am.... Not! By the way last night when we were there buying the vehicle every member of the Toyota team was completely RUSHING us on everything because it was 8:54 and they obviously only cared about getting out of there at 9 (closing time). So it's not like you gave us a chance to look at anything, it was just "sign here, sign here, sign here, here, and here". Now they don't give a crap about us and our concerns because we already gave them our money! I am beyond upset, and beyond disappointed. Wow... I thought I would recommend them but there's no way now