Juli Johnson

Review of Capital Ford

Car was taken in to diagnose a problem, they tell ...

Car was taken in to diagnose a problem, they tell me what it is, I agree to have it fixed. I pick up the car after it's done, and the problem still persists. I immediately let them know, and they tell me that the fix is something completely different than what they just did, tell me it's gonna be another $600+tax to fix(keep in mind I just payed $400+ to "fix" it earlier that day.) They tell me that the previous charge is non-refundable, despite the fact that they misdiagnosed it, because the car "needed that part replaced anyways" for an unrelated reason. When pressed about it, they give me the typical run-around, talk to me on the phone as if I'm stupid, ect. Go elsewhere for out-of-warranty repairs, they like to play the shady stealership scam that is all too common. Tempted to even mention the specific employees names, but that would likely get this review removed.