I came to this location to discuss options for my ...

I came to this location to discuss options for my current lease, which is ending soon, whether to trade in for another lease or buy out my current car. Shawn was absolutely wonderful and personable, making sure to ask pertinent questions about what I needed. He was very transparent and appeared to be on the lookout for the best option for me. And then came the "bad cop" by the name of Johnny who was examining my credit and offering financing options. I am a young woman planning to finance the car myself, and gather all the information I need to receive the best possible value. I found Johnny to be very disrespectful and pushy. I sat waiting 30 minutes at a time for him to go back to his office to "run some numbers" only to come out and talk with me for 10 seconds in a rushed manner. If his tactic is to make customers feel as if they are a waste of his time, he succeeded. I will be taking my business elsewhere, where I can be treated like a human being.