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patrick wu

3 years ago

Great sales people. But the delivery team is the w...

Great sales people. But the delivery team is the worst. Our washer delivered on Saturday and was damaged. We were told a new one will be delivered on Tuesday, no call no show. We called them and they promised the follow day it will be delivered. Again no call no show. Again we called them, and they said the truck broke down. No courtesy call to the buyer. They then promised a Saturday deliver. Again no call no show. Waiting for delivery on 3 different days with a 4 hour window is unacceptable. This time they won't even answer our calls. All our call went to voicemail. I was heading to work Monday morning and I get a call from the truck driver that they are 40 minutes away. Zero notice.

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