I made an appointment 2-3 weeks in advance of gett...

I made an appointment 2-3 weeks in advance of getting my car in for a recall. I made my appointment for 9:30am. I got there a little bit early, and decided to wait in the waiting room for my car to be done. On the website it said that my recall shouldn't take more than an hour to do, and I asked one of the guys that works at the service center how long it would take for my car, he said it should only take a couple hours. I sat there for three and a half hours!! I watched my car sit for 30 min and no one touched it, I could have gotten my car back before those 30 min took place. And I kept getting looked over and not acknowledged. It was uncalled for, especially when I made my appointment as early as I did and it disrupted my afternoon. Slow service, bad communication, I will never take my car here again.