Wayne Giles

Review of ModBargains.com

I chose to do business with ModBargains because th...

I chose to do business with ModBargains because they were the lowest priced on the products I was wanting and they were running a special on a package deal. I drive a 2014 Scion FR-S, and I ordered a set of Valenti taillights and a fourth brake light. I placed the order in March. After initially being told that the parts were in stock, I was only shipped the fourth brake light. I was told that the taillights were on backorder and that I would have to wait a couple of weeks. Long story short, every two weeks or so the availability kept crawling back by a couple of weeks. Every time they got a shipment of Valenti taillights, I was told that "mine weren't on the shipment" even though I kept getting told that my order would fill with the next shipment they received.

I spent a lot of time finally figuring out that they were just never going to fill my order for the parts I received. I ended up dealing with another sales rep, who talked me into getting a different style of Valentis. They installed great and work fine, but they weren't exactly what I wanted. At this point, I just settled on them because it took three months to finally get these parts.

I was initially being handled by Allison, and the experience of working with her made me want to cancel my purchase (which I actually did, and she never put in the refund request) and go with someone else, even if it would have been more expensive.

Elliott was extremely helpful and went above and beyond in taking care of me and trying to make sure I was satisfied with my purchase in the end. I wasn't completely happy, but my car finally has a nice set of taillights.

3* because I might have just dealt with the wrong person.