if it were possible to give them ZERO stars, I wou...

if it were possible to give them ZERO stars, I would do that. NTTA is the WORST customer service company I have had the displeasure of dealing with. We've been a customer for probably 18 years or so. I have a credit card on the account for that ENTIRE time. I continually get zip cash bills in the mail even though the I have a credit on file. I have charges that have gone to collections. COLLECTIONS... Even though I have had a credit card on file for them to use. I called and asked to speak to a manager and was told I would have to wait 5-7 business days for one to call me back. The customer service rep was rude and I never received a call back. Again ZERO STARS if it were an option.