Annie Wojtowicz

Review of Jones Junction

Jones junction was terrible to work with. Do not b...

Jones junction was terrible to work with. Do not buy a car from them!!

The short story is - we bought a lemon from Jones which should have been a reliable car, a Honda. We've come to find out that they knew it had mechanical issues and yet, when we had problems, they did not honor their engine warranty. We bought the vehicle in May, and had it towed in three times because it wouldn't turn on or wasn't drivable. When we had problems, I often had to call 5 or 6 times and speak to as many people in order to actually have someone take me seriously. It felt like they were bouncing me around hoping I'd just give up and go away.

Jones sent it back each time without even calling and addressed minor issues which obviously didn't solve the main problem. Twice, they just changed the oil without addressing why we sent it in! We decided to sell the vehicle because we did not feel it was safe to drive. They acted like they were doing us a favor when they offered us $10k less than we paid for it 6 months ago. Overall, they were dishonest, difficult to get ahead of, and rude.