Staff communication is very poor. I am a new user ...

Staff communication is very poor. I am a new user to credit card but my card is decline i have to go two time drive in road branch.here operation manager told me some one contact to you but no body contact to me know a days. In operation time there mamager and internal staff fight to each other . Opretion managar is not co-oparet to intarnal staff. She is take complains and go to HOD in Opretion time and service is very poor...