Beware - if you are traveling from out of the coun...

Beware - if you are traveling from out of the country and put your electronics away to enjoy your trip - this location requires that you confirm their email 24 hours prior to your reservation. Even though when you make your reservation, they require a credit card which will be charged if you do not attend. That being said, the day of our reservation, I logged on to confirm the address only to see that our reservation had been canceled. I called and explained the situation and only when I began to express my frustration was I told that we could be squeezed in at 9:30 pm rather than 10:00 pm which was fine. Upon arrival we went up the elevator and were shown to the bar where we waited for approximately 1 hour before they actually called us to our table. Now, if someone wants to enjoy the bar, that is one thing, but we came to eat and felt frustrated by the wait. While waiting the hostess admitted two groups which because of the loud music in the bar had to speak loudly and said "no, we do not have a reservation." This swanky restaurant with great reviews that is always booked and has so many rules like reservations at 22:00
"The table has a return time of 23:30 at which point we invite you to extend your experience at our bar area." was letting people in without reservations. By the time we were shown to our table, we could see why. The restaurant was by no means full - not even close. The service was haughty for no reason at all. The food was overpriced and so hard to find anything other than duck and waffle that wasn't yuck and awful. The view was nothing new and the ambiance of the restaurant loud - the kitchen is open to the dining area and we could hear the chef barking orders at her staff. We ordered the duck and waffle - it was not bad. the JERUSALEM ARTICHOKE RAVIOLI (v)19 was awful and the We fell for and ordered the freshly baked HOUSE BREAD, SPICED BUTTER & SEA SALT (v)6 bread (how can you go wrong with that?) it turned out to be a glorified, heated pita bread. The waiter said, "let me cut that for you because I am standing up." (uh what?) The puffed bread deflated into the pita bread that is was and we just had to laugh. The waiter did not find that amusing. To me this restaurant was a simple case of the The Emperor's New Clothes. They have created a hype without the product and though some people might enjoy that (hence the reviews) we found it to be an annoying and a a terrible waste of a meal while on vacation discovering London. I would not recommend this establishment.