I ordered a deluxe room and stated that I would wa...

I ordered a deluxe room and stated that I would want it to be in the new refurbished floors. I even called to confirm and they still placed me in the old floor. The bathroom drain was clogged and room just felt old and used. I had to complain to get moved to one of the new refurbished floors. The staff was nice and helpful and the location is perfect for people who eat halal food. However, the room problem left a negative impression. People pay the same amount of money but some stay in old rooms. Its not fair.