I absolutely needed to take the time to acknowledg...

I absolutely needed to take the time to acknowledge the amazing people at the Bounce Factory. My friend had booked her son's birthday party at another facility (Airsoft Factory in Bound Brook) but when she arrived, they said that they had problems with the computers and online booking so there was no party (meanwhile they took her $100 deposit). Anyway - feeling very overwhelmed, my friend didn't know which way to turn and we had 10 kids who were expecting a party - especially one young birthday boy. I grabbed my phone, called the Bounce Factory thinking "it can't hurt to ask" and was greeted by a young girl who immediately handed me to the owner. The owner was awesome and said "talk to Cheryl, she will work this out for you!"
Within a minute, I was passed to Cheryl and she was nothing short of fantastic! She told me to bring the party immediately to Bounce Factory and they would figure out how to fit us in between the parties they had going on all day.

When we arrived, Cheryl greeted us at the door, hugged my friend who was still incredibly upset, and ushered the kids into the jousting bounce room that was available for a little over an hour. We got the best staff they had and the kids had a BLAST!

Besides being a great facility in general, it is always wonderful to encounter such amazing customer service. The Bounce Factory should be commended for having a terrific owner with a tremendous team working with him, each of whom truly care about the kids and making their day perfect (even when it isn't "planned").

I just can't say enough positive things - thank you again to Cheryl and everyone at Bounce Factory for making my godson's birthday party happen when all else failed!