Michel Condoroussis

Review of Telcom Services Inc

I ordered a NetTalk Duo Wifi and was excited to fi...

I ordered a NetTalk Duo Wifi and was excited to finally have a replacement for my home phone, which I almost never use, but my wife wants to keep it in order to speak to a few individuals. When I got it I noted that the software does not run on Windows 8, but luckily there is an Android tool you can use. I got it to work with a new number they gave me when it was plugged in, but after many attempts with Android and Windows (it worked partially on Windows 8) it would not work through Wifi. This is where it really went downhill. It seems that there is no NetTalk company. I tried to email them but there is no email anywhere on their site, nor a phone number. So I did a live chat, which is only available form 10am to 4pm, but there was no one on the other side. So I sent in a ticket which what they refer to as there new ticketing system, but even now, 3 weeks later, no reply. Thus I returned the item, which was signed for as seen on the Canada Post website and still no refund (they have a 30 day money back guarantee apparently). So I had to contest the original charge with my credit card and will wait for a reply. Avoid at all cost, this is basically a fraud. I have gone to Skype for long distance calls and my wife likes it (plus they have great support), so we will just cancel the home line.