After spending dozens of hours and money, we were ...

After spending dozens of hours and money, we were still unable to get our problem resolved and were told we'd need to replace our one-year old computer or live with the problem. In my last effort, I called Charlotte St. to learn if they had ever heard of this problem and was immediately connected to Mike Merideth (sp?) who instantly said it had to be a simple setting. Within a few minutes, he was able to fix my problem, was exceedingly patient and incredibly fair about the small fee. I only wish I had called them initially.