A star ? it's already way too much for this agency...

A star ? it's already way too much for this agency.
We have an apartment for rent via this agency. For the visits the person was rather cordial, say that she did her commercial job.
Once we sign the contract, everything goes bad!
Mr. B ..... not to mention it, is the least professional person I have ever had the opportunity to meet. I had to threaten to send him an email with acknowledgment to deign to respond to my emails and there by chance: my emails were in spam while he has an antispam that asks us to confirm that we are many real people every time and queerly this threat mail has not landed in spam. Who is he laughing at?
Today on the phone with him, while he gave me bad information about the way to access the fiber box (internet), he was obnoxious and irresistible