We have just spent 10 nights here, and I must say ...

We have just spent 10 nights here, and I must say the hotel itself is absolutely beautiful and so homely to stay in, very modern and clean. It is located in a lovely convenient spot in Palma nova near everything! Although I wouldn't trust the staff here! We had our room door left open by a maid after it had been cleaned half way through our holiday, but luckily nothing got taken. Then on our last day waiting for our transfer coach, I had my purse and mobile phone stolen from my bag after been watched by a member of the reception all morning and been very friendly with me he was the only man out there! After this incident the himself and the other reception lady was very rude and denied having cctv until I showed them the cctv sign outside the hotel and then they refused to show me it! Both staff members were very unhelpful and acted as if I was crazy!