I stayed here 1 night for work, after checking out...

I stayed here 1 night for work, after checking out the next day I notice items missing from my vehicle. I had valet my truck the previous night with the hotel. I informed the hotel and they tell me they have nothing to do with valet. I then file a police report and a report with the valet service. They inform me an investigation will be completed and I will hear back within 2-3 business days.

Come 2 weeks I still do not get any contact. I call them multiple times only to get an answering machine leaving at least 5 messages (one everyday). I finally call the hotel again and ask to speak to the valet manager. He informs me it is out of his hands and someone from their claims department will contact me. It's been one month now and still nothing. On top of that I had paid $42 for valet.

Also I've needed a valet receipt in order to expense it for work. I've called the hotel a total of 4 times, they tell me they will email me the receipts and it has been 2 weeks still no receipt of my valet.

I frequent to New Orleans often for work and always stay at IHG brand hotels. This is my first and last time staying at this hotel.